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Address:
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Rustenburg
0299

Explanation of the 3 Year/120,000 km warranty

The 3 Year / 120 000km Warranty (whichever occurs first) comprises:
(a) The 1 Year Volkswagen Manufacturer’s Warranty.
(b) A 2 Year Franchise Dealer Warranty.

The 2 Year Dealer Warranty is substantially the same as the Manufacturer‛s Warranty and covers the cost of replacing any component parts that have failed due to faults in manufacture (defects in material and workmanship), provided it is part of the Manufacturer’s original build specifications.

It does not cover parts subject to wear and items that are normally replaced during routine services and maintenance.

Please note that some of the components that are covered during the 1 Year Manufacturer‛s Warranty may not be covered during the 2nd and 3rd Year Dealer Warranty against failure as such components may need to be replaced because they have reached the end of their expected service life.

Full details of the Warranty are explained below.

1 Year Volkswagen Manufacturer’s Warranty

1. Warranty
VOLKSWAGEN of South Africa (Pty) Ltd warrants that the vehicle is free from defects in materials and workmanship according to the current industrial standards. This warranty in lieu of all other warranties, obligations or liabilities whether for direct or consequential damage or otherwise.

2. Period
This warranty becomes effective on the day of delivery and is valid for a period of one (1) year after the date of delivery.

3. Claims
Claims for repairs or defects can be made only at authorised Volkswagen Franchised Dealers and must be made forthwith upon ascertainment of the defect.

4. Warranty Cover
The warranty covers the replacement or repair of defective parts according to the technical requirements of VOLKSWAGEN of South Africa (Pty) Ltd.

5. Costs
No charge will be made to the customer with respect to the cost s of repairing or replacing defective parts in terms of the warranty, except for the cost of consumables i.e. oil, grease, brake fluid, and additives etc.

6. Exclusions
This warranty does not cover damage or defects due to:

1. repair of the purchased item by a workshop not authorised for its service
2. installation of parts the use of which has not been authorised by VOLKSWAGEN of South Africa (Pty) Ltd. or modification of the purchased item in a manner not approved by VOLKSWAGEN of South Africa (Pty) Ltd.
3. failure by the buyer to comply with the instructions for the operation of the purchased item (Instruction Manual, Service Schedule etc.)
4. normal wear and tear as more explained in the “Explanation of the Terms of Warranty
5. damage caused by improper handling or misuse (e.g. in automotive sporting events.)
6. if it is intended to modify or alter the vehicle or any parts of it as to suit special operating conditions or owner preferences it is essential, if the warranty is to be preserved, that approval from VOLKSWAGEN of South Africa (Pty) Ltd. is obtained before the work is done. The fitting of items such as burglar alarms, speed controls, air conditioners engines and gearboxes etc. would all require such prior approval

N.B
Also read the Explanation of the Terms of Warranty which forms part of this Warranty

2 Year Franchise Dealer Warranty

1. Warranty
The Franchise Dealer warrants that the vehicle is free from defects in materials and workmanship according to the current industrial standards.

This warranty in lieu of all other warranties (express or implied) obligations or liabilities whether for direct or consequential damage or otherwise.

The terms of the Warranty will also apply and be for the benefit of VOLKSWAGEN of South Africa (Pty) Ltd.

2. Period
This warranty becomes effective on the expiry of the 1 Year Volkswagen Manufacturer’s Warranty and is valid for a period of two (2) years or 120 000 km (the 120 000 km includes the distance travelled during the 1 Year Volkswagen Manufacturer’s Warranty) whichever occurs first.

The Warranty period is not extended bu any repair or replacement carried out in terms of the Warranty

3. Claims
Claims for repairs or defects can be made only at authorised Volkswagen Franchised Dealers and must be made forthwith upon ascertainment of the defect.

4. Warranty Cover
The warranty covers the replacement or repair of defective parts according to the technical requirements. Replaced items become the property of the Manufacture.

5. Costs
No charge will be made to the customer with respect to the cost s of repairing or replacing defective parts in terms of the warranty, except for the cost of consumables i.e. oil, grease, brake fluid, and additives etc.

6. Exclusions
The Franchise Dealer will have no liability in terms of the Warranty in the following circumstances:

1. if the vehicle has been serviced or repaired by a Workshop which is not an authorised Volkswagen Franchise Dealer
2. if parts are installed, the use of which not been approved by VOLKSWAGEN of South Africa (Pty) Ltd.
3. if there is a failure to comply with the instructions for the operation of the vehicle which include, but are not limited to, the Instruction Manual and the Maintenance Services stipulated in the Service Schedule.
4. normal wear and tear which includes the items of the Warranty in the Manufacturer’s Warranty and the following additional items: tyres, vehicle battery and batteries in remote controls, sound equipment, the exhaust system, shock absorbers, cambelt and fuel system corrosion.
5. negligent and/or improper handling, use and/or abuse.

For more information and queries on the Warranty please feel free to contact us at expressmotors@expressmotorsrtb.co.za